Eligibility Verification & Authorization
Eligibility Verification & Authorization
A denial for "not covered" or "no authorization on file" almost never happens because the service wasn't medically necessary — it happens because nobody checked before the visit. ProEnrollment verifies active coverage, plan-specific benefits, copay and deductible status, and authorization requirements for every scheduled visit, then manages prior authorization submission and follow-up directly with the payer.
Coverage & Benefits Verification
Active coverage, plan type, copay, coinsurance, deductible status, and visit limits are confirmed before the appointment — not discovered at claim submission.
Prior Authorization Management
Authorization requests are submitted, tracked, and followed up with the payer so approvals are in hand before the date of service, including support for peer-to-peer review scheduling when a payer requests one.
Referrals & Pre-Certification
Referral requirements and pre-certification rules vary by plan. We confirm and document them before the visit and file documentation for audit-readiness.
Part of Complete RCM Medical Billing
Eligibility verification and authorization can be engaged on its own or as part of ProEnrollment's complete RCM medical billing services, alongside medical billing & coding, accounts receivable management, and CPT certified coding. Schedule a free consultation.
FAQ
How far in advance is eligibility verified?
Typically 24–72 hours before the scheduled visit, giving time to resolve any coverage issue before the patient arrives.
What happens if a service requires prior authorization?
We submit the authorization request to the payer, track its status, and follow up until it's approved.
Does this reduce claim denials?
Yes. Eligibility and authorization issues are among the most common preventable denial reasons — catching them before the visit means the claim is clean when submitted.